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jason@jasonkugler.com
Do applicants tell you what you want to hear?
When interviewing for a new position at a small business, it is important to hire someone who could be great…
January 28, 2019
The first time caller
The phone rings and it’s a new, potential customer. They’ve never called your business before. Perhaps they are calling for…
January 27, 2019
When to hire quickly
You’ve interviewed a candidate for a job opening and you’ve decided that she is right for the job. Everything checks…
January 26, 2019
It’s better to be short-handed
Being short-handed in a small business can be challenging. It often means that each person on the team needs to…
January 25, 2019
An extra minute today to produce a better day tomorrow
This post was inspired by the way we handle graphic design files and other files at my printshow. During the…
January 24, 2019
What does the customer see?
For those of you who have walk-in customers in your business, it’s important to ask yourself a simple question. What…
January 23, 2019
You can’t make them care
There are a certain skills you probably look when hiring for a position at a small business. There are also…
January 22, 2019
Create advocates
When you focus so much on what is “best for the customer”, rather than what is “best for your business”,…
January 21, 2019
Keeping a close eye or keeping closed eyes on the competitors
Many small business owners like to know what the competition is doing. What specials are they running? What new services…
January 20, 2019
For special quotes, percentages off usually work better than special rates
When quoting in a small business, there are usually some customers who get some type of special pricing. It can…
January 19, 2019