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Asking, “What’s the ROI?”
I regularly hear business owners quickly ask, “What’s the ROI?” It’s usually the first question or their natural first thought.…
May 26, 2020
What’s most popular?
I was at a restaurant yesterday and noticed they had 2 iced teas displayed. There was a black tea and…
January 7, 2020
Happy 1 year anniversary
I started this blog on January 1st of 2019. The first post was called “A new year, a new blog,…
January 1, 2020
Rules, guidelines and when to let them go
We create rules and guidelines in our businesses to help keep a certain structure and ultimately establish a best practices…
December 19, 2019
Big problem or little problem
I can’t remember where I heard it, or who said it, but somehow a certain phrase stuck in my mind…
September 23, 2019
The great straw debacle
Stop using plastic straws, they tell us. Now Starbucks is on board. The straws aren’t usually within reach anymore. The…
September 19, 2019
Not pointing fingers when it’s tempting to
The customer gave you less time than you wanted to complete a project. Their instructions were disorganized. Their print files…
July 28, 2019
Asking the customer to suggest a solution
Even in the best, most efficient small businesses, there is a chance that something can go wrong with a customer’s…
April 29, 2019
Surprised by a hello
I got up later than usual this morning. I ordered Starbucks on my mobile app, and went to go pick…
April 4, 2019
Make credits and refunds easy for your customers
In my experience I’ve found that many of the larger companies that I’ve worked with in a Business to Business…
April 3, 2019