In my experience I’ve found that many of the larger companies that I’ve worked with in a Business to Business relationship, have made refunds much more difficult than they need to be. This does not make for a good experience for existing customers who have already done business with the company. No one likes to be overcharged or incorrectly billed. When a credit or refund needs to go back to a customer, this should be the utmost priority for the accounting department.
PS – This post was inspired by a 5th phone call to get back a refund on an item that was overcharged. The current company I’m working with asks for 5 business days. They then issue a credit memo (whatever that means), and then I am required to call 5 or more business days later to have the credit then applied back to my credit card. When that is done, it may not show up for 72 hours.